Context & Objective

Purpose

The Standard Operating Procedure (SOP) establishes clear guidelines for team communication to optimize productivity, respect work-life boundaries, and ensure timely response to both routine and urgent matters.

Background

In today's digital workplace, managing communications across multiple channels can be overwhelming and disruptive to focused work. This SOP implements structured communication practices that:

• Promote work-life balance
• Protect deep work time blocks
• Ensure urgent matters receive appropriate attention
• Reduce communication-related stress and interruptions

Schedule & Time Blocks

Leadership Processing Hours

• Core working hours: 8:00 AM - 5:30 PM
• Email processing blocks: 8:00-9:00 AM, 12:00-1:00 PM, 4:30-5:30 PM
• Deep work blocks (no meetings): 8:00-9:00 AM, 12:00-1:00 PM, 4:30-5:30 PM

Note: These specific blocks reflect leadership's schedule. Team members should establish their own recurring processing and deep work blocks that align with their role and responsibilities.

Communication Guidelines

Business Hours (8:00 AM - 5:30 PM)

• Primary communication method: Slack
• 1:1 Items: Slack Lists via thread
• Emails will be processed during designated blocks