1. Did the rep set an agenda for the call?

2. Did the rep confirm all appropriate stakeholders were present and ask what was most important for them to see to get the most out of the demo?

3. How effectively did the rep reference the customer's current situation?

4. How well did the rep tie demo features to specific problems identified in discovery?

5. How effectively did the rep reference the implications of problems discussed in discovery?

6. How effectively did the rep connect features to Need-Payoff topics from discovery?

7. How well did the rep tailor different parts of the demo to different stakeholders' interests?